Refund policy

What if there is an issue with the quality of my dress?

We stand behind our high quality craftsmanship. If for some reason, you feel as though the item is faulty, please email us at help@thaioutfit.com with 3-4 large, well lit photos of the item, along with your order number and we will contact you with the next steps.

What is your refund policy?

If you're unhappy with the outfit, we offer full refunds (minus the shipping costs).

Please email us within 7 days of delivery to let us know and initiate the process for any returns. The dress must be postmarked for return within 7 days to be eligible for refunds. Please note that any item(s) to be returned must be in new, unused, unworn, unwashed, undamaged condition.

For all international orders outside the US, we can only do full refunds (minus the shipping costs). All international VAT costs and customs duty are also non-refundable.

Final Sale items cannot be returned or exchanged.

What happens if my package never arrived or was lost?

While we are not responsible for any missing/lost packages during the delivery process by the shipping carrier, we will do our best to help you locate the package. We recommend that you first call or visit your local post office and then file a claim directly with them.